Why do 911 operators want you to stay on the line?

If you do dial 9-1-1 to report such an incident, and are placed in the queue (on hold), stay on the line, because if you hang up, that generates an additional call for service(call back) that must be processed before the call taker can answer the next 9-1-1 call.

Why do 911 operators make you stay on the line?

“If there’s an emergency that comes in, and the family members call 911 trying to get help, whether it be medical attention, whether it be law enforcement to the scene, fire department, whatever, they’re the ones who relay the information to make sure we get to the exact location and stay on the line to keep that …

Do 911 operators stay on the line?

When you dial 911 please stay on the line, do not hang up! Calls into 911 are taken in the order in which they are received. If you hang up and call back, your call goes to the last in queue, making your wait longer.

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Why do 911 dispatchers ask for your location?

Here’s how they explain it: When you call 911 from your cellphone, the dispatcher does not see your actual location. Instead, dispatch centers have to ask your wireless carrier for your location information. The location information comes from a cell tower, which could put you miles away from where you actually are.

What do 911 operators ask you?

Dispatchers ask for pertinent information first – address, type of call, name of caller or those involved, and your call back number. Once the initial information is obtained, additional questions may be asked depending on the type of call.

When should you call 911 for mental illness?

Police respond to mental health crises when a family member or friend calls 911, when officers encounter a person in an urgent mental health situation while on patrol, or when an individual unknown to the person with mental illness calls 911 because of unusual or threatening behavior.

Why do 911 operators sound rude?

If a 911 operator sounds rude on a call, they probably don’t mean to. They are empathic and caring, even if it doesn’t show on the call, and a lost life hits them hard. Click to see full answer.

What are the 4 things you need to tell the 911 dispatcher in the event of an emergency?

Be prepared to provide the following information:

  • Location of the emergency.
  • Location you are calling from (if different)
  • Name, home address & telephone number.
  • Details of the emergency (keep details short and to the point)
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What are 3 questions you should be prepared to answer when calling 911?


  • Person’s problem or the type of incident (“Tell me exactly what happened?”).
  • Approximate age.
  • Is he or she conscious?
  • Is he or she breathing?
  • EXACTLY what the dispatcher asks you to do. Emergency service professionals are.

Can 911 track your cell phone 2020?

The good news? Recent updates to the Android and iPhone operating systems have dramatically improved smartphones’ ability to automatically share exact locations with emergency dispatchers, but this technology doesn’t cover non-smart phones or ones that are out of date.

Can people find out who called 911 on them?

Certainly, anyone can find out, given those calls are recorded but most people who use the “911” system aren’t so concerned; they, simply, want REAL law enforcement and when you have confidence in that it doesn’t matter but – for some reason – you don’t think you can rely on them and there’s the problem, i.e., you have …

Can 911 hang up on you?

Yes, it’s legal. Most dispatcher won’t hang up on a caller even after they’ve determined it’s not a true emergency, unless they just can’t get a non-emergency caller off the phone. But if it’s a busy night and 911 is ringing off the hook, they have to get the first caller off, so they can get to the next one.

Ambulance in action