The call-taker is always required to ask the caller’s name and phone number. This is in case we have to call you back, or the responders need to talk to someone who actually saw what happened. YOU DO NOT HAVE TO GIVE YOUR NAME.
What do 911 operators ask you?
Dispatchers ask for pertinent information first – address, type of call, name of caller or those involved, and your call back number. Once the initial information is obtained, additional questions may be asked depending on the type of call.
Does 911 know your phone number?
If there’s a reason to believe there’s danger, 911 dispatchers say that they will request your phone number from the carrier and attempt to return your call to follow up. If they can’t retrieve your number, they are likely to send an officer to your estimated location, which may or not be accurate.
How does a 911 operator answer the phone?
When you call 911, a call-taker will answer the phone and say “911” or “911, what’s your emergency?”. Ideally, you should tell the call-taker what the emergency is, for example: “My house is on fire!” “There’s someone breaking into my home!”
Why does 911 ask for your address if they can track you?
Here’s how they explain it: When you call 911 from your cellphone, the dispatcher does not see your actual location. Instead, dispatch centers have to ask your wireless carrier for your location information. The location information comes from a cell tower, which could put you miles away from where you actually are.
Why do 911 operators sound rude?
If a 911 operator sounds rude on a call, they probably don’t mean to. They are empathic and caring, even if it doesn’t show on the call, and a lost life hits them hard. Click to see full answer.
Can you call 911 just to ask a question?
Call 911 when there is a life or death emergency that requires the immediate response of emergency service such as police, fire or paramedic. Dial 1-877-ASK-LAPD (1-877-275-5273) for non-emergency police service. …
Can you call 911 without WIFI?
Can I dial 911 from a wireless phone without a wireless calling plan? All wireless phones, even those that are not subscribed to or supported by a specific carrier, can call 911. … If disconnected, the 911 center has no way to call back the caller.
How do you call 911 if you can’t talk?
Here’s how it works. Call 911, wait for an answer, then use your telephone’s keypad to “talk” to the dispatcher. Press 1 if you need police, 2 for fire and 3 for an ambulance. If the dispatcher asks you questions, 4 means “yes” and 5 means “no.”
What happens if you call 911 and don’t say anything?
The call-taker will ask the caller to make a noise or tap the phone to confirm the caller needs help. … Sometimes the call might be an erroneous “butt dial” or it could be someone under duress or suffering a medical emergency that impairs speech (such as a stroke).
How long does it take for 911 to answer?
Target response times vary: There is no federal regulation around 911 response times, but most local emergency agencies aim for somewhere between 5-7 minutes for priority one, with most aiming to have operators answering all 911 calls within under 20 seconds.
What do 911 operators make?
Emergency dispatcher salaries vary by state and the organization for which they work, but in general, the BLS reported that police, fire, and ambulance dispatchers made an average annual salary of $43,290 in 2018. As of May 2019, Payscale.com reported that the median 911 operator salary was $16.08 per hour.